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Responsible Gaming

At Betiton, we are deeply committed to fostering a safe and responsible gaming environment. We understand the importance of ensuring that your betting experience remains enjoyable and under control. Our dedicated responsible gaming team is trained with GamCare Social Responsibility and Interaction certification, equipping them to support you effectively.

Protection of Minors

Betiton strictly prohibits anyone under the age of 18 from participating in gambling activities on our platform. It is illegal for minors to gamble, and we actively discourage and prevent underage access. We encourage parents and guardians to take proactive steps to protect children, such as:

  • Supervising children when they use computers or smart devices.
  • Setting passwords on gambling applications and websites.
  • Keeping personal account details confidential.
  • Educating children about the risks and illegality of underage gambling.
  • Limiting internet access time for minors.
  • Using parental control software like Net Nanny and Gamlock to filter and block inappropriate content.

Preventing and Managing Compulsive Gambling

While gambling is a form of entertainment for most, we recognise that some individuals may develop problematic behaviours. To help prevent and manage compulsive gambling, Betiton offers several measures:

  • Our support team is trained to identify and respond to signs of problem gambling and underage gambling.
  • We provide a self-exclusion programme allowing players to restrict or block access to our services.
  • Players can set maximum deposit limits to control spending.
  • Players can opt out of promotional marketing materials upon request or self-exclusion.
  • Access to detailed deposit history and betting summaries is available anytime in the ‘My Account’ section.

We remind all users that gambling should be for entertainment only, never as a way to make money or pay debts. It is important to understand game rules, monitor time and money spent, avoid chasing losses, and never gamble under the influence of alcohol or substances.

Is My Gambling Problematic?

If you or someone you know may be experiencing gambling problems, consider the following questions:

  • Do you neglect daily responsibilities to gamble?
  • Do you use gambling to avoid personal issues?
  • Do you feel despair when you run out of gambling money?
  • Do you try to win back losses?
  • Have you lied or stolen money to gamble?
  • Do you hide how much time or money you spend gambling?
  • Has gambling caused debt or criticism from others?
  • Has interest in family, friends, or hobbies decreased?
  • Do you feel depressed or suicidal due to gambling?

Answering yes to several of these may indicate a gambling problem requiring attention. We encourage seeking professional help if needed.

How Can I Restrict My Account?

To help you maintain control, Betiton offers a variety of responsible gaming tools:

1. Personal Limits

You can set daily, weekly, or monthly deposit and play limits via the ‘My Account’ section. Limits are based on GMT and can be adjusted at any time, with increases taking effect after 24 hours and decreases immediately. You may also contact support to set wager or loss limits.

2. Cool Off Periods

If you wish to take a short break, you can activate cool off periods ranging from 24 hours to 3 months. During this time, your account will be suspended and inaccessible.

3. Self-Exclusion

For longer-term control, self-exclusion options are available for 6 months, 1 year, or permanently. This will close your account(s) and block access. Self-exclusion can be requested via live chat or customer support. Reactivation requests can be made after the exclusion period ends, with a 24-hour waiting period.

During self-exclusion, you will not receive marketing materials. We advise withdrawing any cashable balance before self-excluding.

4. Reality Check

This feature reminds you how long you have been playing by displaying a message after one hour of continuous play, showing time played, amount wagered, and winnings. You can choose to continue or stop playing.

5. Session Time Limits

You may set limits on the duration of each gaming session by contacting our support team.

How Can I Get Further Help?

If you feel your gambling is out of control, professional organisations can provide support and assistance. We recommend contacting:

  • Gambling Therapy Helpline
  • Gamblers Anonymous
  • Helping Hand/IGC

Additionally, software such as Cyber Patrol can block access to gambling websites on your computer.

Our support team is always available to answer questions and provide assistance. Please contact us if you need help.

BetBlocker

BetBlocker is a free tool you can install on your devices to help manage your gambling responsibly. It offers:

  • Crisis Response: Continuous blocking after significant losses.
  • Harm Minimisation: Scheduled blocking periods.
  • Parental Controls: Password-protected blocks for parents to control device access.

Marketing and Communications

We may use your personal information to send promotional materials related to our services and those of our affiliates. You can opt out of marketing communications at any time by contacting us. Service-related updates and notifications may still be sent even if you unsubscribe from marketing.

Push notifications about service improvements and features can be disabled at the device level.

At Betiton, we encourage you to play responsibly and enjoy a safe, controlled gaming experience.